Call Center Manager

JOB SUMMARY

Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.


MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience


Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.


Motivate a team of individuals to meet or exceed established sales targets.


Develop new sales strategies within the call center to maximize opportunities.


Ensures that company revenue goals are met and exceeded in all areas, including agreements, upgrades and additional value added services.


Daily monitoring of activities to ensure quality standards are met or exceeded.


Daily monitoring of individual and team sales performance.


Establish and maintain interdepartmental relationships to ensure alignment on all company initiatives.


Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.


Handle all customer complaints and escalations as required.


Perform other duties as required by management.


REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Knowledge of energy products and services
Ability to work variable hours
Ability to work a five-day work week which must include one weekend day

Required Education

Bachelor’s Degree or equivalent work experience preferred

Required Related Work Experience and Number of Years

Call Center Management Experience - 2+
Call Center Sales Manager experience - 1

WORKING CONDITIONS

Office environment (Remote available)